Last updated 18 September 2026.
Thirty days, every cent back, nothing to mail and no form to fill in. If it is not for you, one message ends it.
Use it for 30 days from the day it arrives. If it is not for you — for any reason, or no reason — tell us and we refund the full amount you paid, shipping included.
The Smoothing Roll-On has 60 days, not 30. It is the one product here that asks you to use it for a few weeks before you can tell, so the window is twice as long. Everything else on this page applies to it unchanged.
You do not have to send anything back. Posting a part-used cosmetic across the country costs more than the product and helps nobody, so we do not ask for it. Keep it, pass it on, or throw it away.
Refunds go back to the card or wallet that paid, usually the same day we hear from you. Your bank then takes its own time — normally 5–10 business days for the money to appear.
Kits ship with a free Silk Serum. If you refund the kit, keep the serum. We do not deduct it and we do not ask for it back.
Email a photo to Lennoxsupport@gmail.com and we replace it or refund it, your choice. This is not limited to 30 days and it does not use up your guarantee.
If tracking stalls, or a parcel is marked delivered and you do not have it, tell us. We chase the carrier, and if it cannot be found we replace or refund the order. You are not left holding a tracking number.
Orders are dispatched within 1–2 business days. Message us before then and we cancel and refund outright. After dispatch it becomes an ordinary guarantee claim, which reaches the same place.
We do not run an exchange process, because the refund is faster. Ask for the refund and place the order you actually wanted — or tell us what you were after and we will get it to you and sort the money out afterwards.
This guarantee is on top of the rights you already have under your state's law, not instead of them. Nothing here takes any of them away.